Whatever your
business, whether you serve a regional community or clients nationwide, you
likely require a secure and efficient computer platform for every day
operations. Stock, payroll, and communication concerns are usually stored on
databases for simple access, and while with smaller companies the use of simple
applications like Microsoft Office will suffice, larger firms require
customization. For the business in require of a application that manages and
coordinates all aspects of your work, applying ERP and CRM programs are the key
to success.
ERP and CRM
ERP stands for
Enterprise Resource Planning, and is a hardware/software package designed in a
modular fashion to permit businesses to operate various aspects of their work
within a centralized database. A company, for example, may have modules devised
to handle warehouse stock and sales, retail and wholesale pricing according to
customers/clients, quality control and testing, accounts payable and
receivable, and payroll and benefits. Any aspect of the business handled internally
is normally controlled by an ERP technique.
CRM stands for
Customer Relationship Management, and is a application systems designed to keep
track of existing customers and contacts that may become customers in the
future. Custom-made CRM programs may include in their databases knowledge on a
customer's name and address, purchasing history and requests, response to paper
and electronic mailings and problem/resolution records. Enterprise resource planning
Who Needs ERP
and CRM?
Any business
that depends on keeping detailed records needs a computer application to
organize knowledge: in other words, if you are business you require the
systems. How your company's ERP and CRM ought to be applied will depend on the
goals of your business and the activities performed. If your company has no
tech department, hiring a specialist in business application solutions can
advise you on the right brand of program to implement.
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